Refund policy

RETURN AND EXCHANGE POLICY

Thank you for shopping at ZOOSE BRAND. We strive to ensure your complete satisfaction with our products. However, we understand that there may be instances where you may need to return or exchange an item. Please read the following carefully to understand our policies:

RETURNS

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

EXCHANGES

If you need to exchange an item for a different size or color, please contact us within 30 days of your purchase. Ensure the item is unused, unwashed, and in its original condition with all tags attached. Exchanges are subject to availability, and if the requested item is not available, store credit will be issued.

PRE-ORDERS

For pre-ordered items, our return and exchange policy remains applicable within 30 days of the received shipment. Pre-order items are subject to specific timelines and availability, as communicated at the time of purchase. If an exchange is requested for a pre-order item, please note that availability may be limited.

RETURN AND EXCHANGE PROCESS

To initiate a return or exchange, please contact our customer support team at [insert contact email] with your order number and details of the item(s) you wish to return or exchange. Our team will provide further instructions on the process.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

SHIPPING COSTS

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a fault in the product or an error made by ZOOSE BRAND.

EXCEPTIONS

Certain items such as final sale or clearance items may not be eligible for return or exchange unless they are defective or damaged.

CONTACT INFORMATION

If you have any questions regarding our return and exchange policy, please contact us at info@zoosebrand.com.