Shipping policy
SHIPPING METHODS AND TIMES
Currently, we exclusively provide standard shipping as the sole shipping method for delivering your orders. While we aim to offer various shipping methods to accommodate diverse preferences, we currently offer only one shipping option, which is our standard shipping service.
Please note that the estimated delivery times provided during the checkout process are specific to our standard shipping. These times are approximate and subject to variation. Actual delivery times might differ due to factors like location, weather conditions, and potential carrier delays.
We are working to expand our shipping options in the future to better serve your needs.
SHIPPING LOCATIONS
We currently ship to addresses within Australia. If your shipping destination is not within these areas, please contact our customer support for assistance.
SHIPPING COSTS
Shipping costs are calculated based on the shipping method selected during checkout and the destination of your order. Shipping costs will be displayed at the checkout before you complete your purchase.
LOST OR DAMAGED ITEMS
We are committed to ensuring that your order arrives in perfect condition. In the event that your order is lost or arrives damaged, please contact us within seven days of receiving your order. We will work with you to resolve the issue promptly.
RETURNS AND EXCHANGES
Please refer to our Return Policy for information on returning or exchanging items. Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to an error on our part.
SHIPPING RESTRICTIONS
Certain products may be subject to international shipping restrictions or regulations. It is the responsibility of the customer to be aware of and comply with these regulations. We are not responsible for any customs fees, duties, or taxes incurred during the importation process.
CONTACT INFORMATION
If you have any questions or concerns about our shipping policy, please contact our customer support team at info@zoosebrand.com